Shipping and return polices for Cypress String Quartet

Shipping Info

USA - Domestic
Your order of 1-4 CDs is shipped via the US Post Office Standard Mail and takes about 3-10 days to arrive. For 5 or more CDs, your order will be shipped via UPS Ground. See the map below for delivery time estimates. Need it faster? UPS 2-Day Air and UPS Overnight are available!

International
We use Priority International Mail everywhere possible. Delivery times vary from 7-30 days depending on your location.
To ensure the FASTEST delivery possible for International orders, please select UPS Worldwide Express.
Please note that due to Customs and other delays, orders to Italy and Canada can take a long time to arrive. We strongly recommend using UPS Worldwide Express to these destinations.
Questions about shipping? Call us at (415) 585-9045 or email us at sales@cypressquartet.com. We'll be glad to help!

Return Policy

If for any reason you want to send a CD you purchased from us back to us, you must do so as follows:

1. We must receive back at the address listed below the CD you purchased from us within 30 days of the delivery date of that CD to the address you provided to us. If you do so, we will promptly refund the entire purchase price of the CD. Said purchase price does not include the original shipping and handling charges to mail the CD to you.
2. To receive your refund, we must receive back the original, undamaged CD. You can mail it to us via any carrier you choose, but we recommend you mail it with delivery confirmation so you have proof of delivery if required to receive your refund. Again, we must receive the CD within 30 days as noted in (1) above.

Instructions for Returning a Damaged CD
If you received a damaged CD, e-mail or call us as posted below, and we will instruct you how to return the damaged CD to us. Once we receive the damaged CD, we’ll send you out another.

If you feel the CD you purchased is defective or you feel you need help navigating through it, feel free to call or e-mail us your questions at the e-mail or phone number listed below.

CD Return Contact Information

Mail to:
Cypress String Quartet
CD Return
912 Cole St. #137
San Francisco, CA 94117

tel:(415) 585-9045
email: sales@cypressquartet.com